Questions?

We offer both natural and lab-grown diamonds. Each product description clearly states the type of diamond, allowing you to choose according to your preference.

All our diamonds come with certifications from reputable gemological laboratories, such as GIA or IGI, detailing their cut, color, clarity, and carat weight.

Yes, we offer customization services. You can design your piece or modify existing designs to suit your taste. Contact our customer service team to discuss your ideas.

We accept various payment methods, including credit/debit cards, bank transfers, and popular digital wallets. All transactions are secured to protect your information.

Yes, we ship worldwide. Shipping fees and delivery times vary based on the destination. Please refer to our Shipping Policy for detailed information.

Absolutely. All shipments are fully insured to cover any potential loss or damage during transit.

We offer a 30-day return policy on all purchases. Items must be in their original condition and accompanied by the original certificate. Customized pieces may have different terms; please review our Return Policy for specifics.

We provide a ring size guide on our website to help you find the perfect fit. If you're still unsure, our customer service team is here to assist you.

Yes, we are committed to ethical sourcing. All our diamonds adhere to the Kimberley Process, ensuring they are conflict-free.

You can reach our customer support team via email at info@kahaanjewels.com, phone at +91 6353009088, or through our live chat feature on the website.

Once your order has been shipped, you will receive a tracking number via email. Use this number to track your package in real-time via our website or the carrier’s system.

Yes, we offer flexible financing and installment plans through our payment partners. You can choose a plan at checkout that best fits your budget.

Absolutely! We provide high-resolution images and videos for most of our diamonds. If you need additional visuals, our team will be happy to assist you.

A certified diamond has been evaluated by an independent gemological lab (such as GIA or IGI) and comes with an official grading report. Non-certified diamonds do not have this verification, making certification crucial for transparency and quality assurance.

Delivery times vary based on your location and product ordered. Standard orders typically take 5-7 business days, while custom or made-to-order jewelry may require 2-4 weeks.

Yes! We offer engraving services on select rings and jewelry pieces. Personalize your jewelry with initials, dates, or other meaningful messages.

Yes, we offer a diamond upgrade program where you can trade in your existing diamond for a higher-value one. Contact our team for details on eligibility and valuation.

Clean your jewelry regularly using mild soap, warm water, and a soft brush. Avoid harsh chemicals and store your pieces safely when not in use.

We offer complimentary resizing on select rings within a specified period after purchase. Additional charges may apply beyond that period.